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Cancellation & Refund Policy

All amounts owed by the client to RTR Supports for Services rendered prior to the verified cancellation date must be paid in full. There will be no prorating for partial months throughout the Agreement. Due to account security and privacy concerns, all billing related questions and cancellation requests MUST be made in writing or via email.

Cancellation requests will only be processed if made by the initial authorizing party and if received in writing. There will be no refunds of any monies for any cancellation requests made after the cooling off period of 7 days from the date of order. For security and training purposes, all calls inbound and outbound through RTR Supports corporate offices are digitally recorded and the recordings form a part of the verbal contract between RTR Supports and the client.

Any cancellations done after the cooling off period by the client, for any reason whatsoever, will lead to a full payment of the agreed price and immediate termination of the contract, until otherwise mutually agreed between RTR Supports and the client.

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Testimonials
“Thanks so much for fixing my issue so quickly, I would just like to say that your company has provided such amazing customer service/ support to date it has really blown me away (it is very rare in business today).We will definitely use services of the RTR Team. It is a real pleasure to work and communicate with. Excellent experience – perfect communication, fast performance, top quality. –London, Uk
Stuart Anderson
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