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Terms and Conditions

RTR Supports® Website Development Terms & Conditions

RTR Supports® provides products, software and manpower Services (collectively, hereinafter referred to as “Services”) subject to any customer’s or buyer’s (hereafter referred to as “Client”) acceptance of and compliance with the Terms and Conditions (hereinafter referred to as “Terms”) and the terms and conditions of the Service Level Assurance Agreement (hereafter referred to as “SLA”) outlined below:

Terms:

The Terms of the Agreement will commence on the date the Client enrolled for our Services and will end when terminated by either party in accordance with the Terms and SLA.

RTR Supports has the authority to use its identifying mark that might come in the form of Logo, Design, URL or any types of brand identity to all websites produced from here and it will come into force without any consent of its customers or clients.

Description of Service:

RTR Supports may provide Client with one or more of the following Services depending on the service package that the Client selects: business website, business-related website pages, Search Engine Marketing, Search Engine Optimization, third party Content, storage space, Domain-based e-mail Services, website hosting, or maintenance and support Services. Unless explicitly stated otherwise, any new feature that augments or enhances the Services shall be considered to be part of the Services. RTR Supports reserves the right to modify, suspend or discontinue the Services (or any part thereof), based on non-cooperation, non payment, or unwanted delay from client, at any time, without notice. Client expressly agrees that Client, or any related third party, shall not hold RTR Supports or its suppliers liable for any losses, damages or consequences whatsoever from such modification, suspension or discontinuation of the Services.

Access to Information:

For purposes of the Agreement, all web pages that are owned, operated or hosted by, or on behalf of, or for RTR Supports, are referred to herein as the RTR Supports Websites.

To access RTR Supports Services or RTR Supports Websites Client may be asked to provide certain registration details or other information. It is a condition of Clients use of the Services or access to the RTR Supports Websites that all the information Client provides will be correct, current, and complete. If RTR Supports believes the information that the Client has provided is not correct, current, or complete, RTR Supports has the right to refuse Client access to any BusinessProDesigns Websites or Services or any of its resources, and to terminate or suspend Clients account at any time.

Calls may be recorded for training and quality purposes.

Post Delivery Support Clause

RTR Supports will be obligated to provide Technical Support on all projects delivered, for no more than one month (30 days – inclusive of weekends and other public holidays), from the date of delivery/go live. This clause shall not cover projects not hosted with us, as we cannot support changes made by other provider. For any and all issues arising post the support period specified above, RTR Supports will be happy to offer assistance; however, all such assistance will be at cost to the customer. The cost will be determined on a case to case basis after proper requirement analysis. For reasons of understanding this clause better, the term “Technical Support” has been further defined to cover only the following line items :

–    Errors/Bug fixing.

–    Technical trouble shooting.

–    Technical advise.

–    Minor changes to the site. This does not include any structural, functional, design or any such change

that alters the original scope of the project.

Cancellation & Refund Policy

All amounts owed by the client to RTR Supports for Services rendered prior to the verified cancellation date must be paid in full. There will be no prorating for partial months throughout the Agreement. Due to account security and privacy concerns, all billing related questions and cancellation requests MUST be made in writing or via email.

Cancellation requests will only be processed if made by the initial authorizing party and if received in writing. There will be no refunds of any monies for any cancellation requests made after the cooling off period of 7 days from the date of order. For security and training purposes, all calls inbound and outbound through RTR Supports corporate offices are digitally recorded and the recordings form a part of the verbal contract between RTR Supports and the client.

Any cancellations done after the cooling off period by the client, for any reason whatsoever, will lead to a full payment of the agreed price and immediate termination of the contract, until otherwise mutually agreed between RTR Supports and the client.

Renewal Clause

RTR Supports reserves the right to cancel any domain/hosting service active on its servers by providing the clients with a maximum notice period of seven days, prior to the date of expiry. The notice will be provided to the clients through one of the following mediums :

–    First class post, 2 days from the date of posting

–    Hand or by facsimile transmission

–    Electronic mail

–    Phone Call

The clients are requested to ensure that renewal of service is done atleast seven days prior to expiry, else the above clause will come into effect. Failure to comply with these terms absolves RTR Supports of any and all responsibility to keep the hosting service active beyond this period.

Domain and/or Hosting Transfer

The process for transferring Domain and / or Hosting is as follows –

–    Customer to send email request to info@rtrsupports.com with the details like Customer

Name & Domain Name.

–    RTR Accounts team to provide details of any dues or provide a clearance within 3 working days of the

request.

–   Once all dues are cleared, RTR team would provide EPP / Auth Code and make the Domain in

“unlocked” position.

–    Upon receiving Auth code, customer needs to initiate transfer request with their new provider.

–    Customer must inform RTR team at info@rtrsupports.com for any such transfer request

initiated. RTR team would then approve the transfer request.

–    Once approved from RTR side, it takes around 5 calendar days for transfer completion.

–    Please note, EPP / Auth Code are valid for limited period only. If customer doesn’t make use of it within 5

calendar days, a new request needs to be initiated with RTR team.

Payment

Client agrees to pay RTR Supports the service fee, for any Program or Service Client enrolls in, pursuant to the terms of the Payment Plan Client selected, including, without limitation, all applicable taxes, if any, in accordance with the billing terms in effect at the time the service fee becomes payable. Client expressly understands, acknowledges and hereby authorizes RTR Supports to automatically charge Client’s credit card or debit Client’s bank account once a month or one time as per the Program requirement.

Client will be charged as soon as they sign up over the phone. RTR Supports also reserves the right to pursue alternative means of payment up to and including debt collection services and customer shall be liable for all collection costs, including without limitation, attorneys’ fees.

Payment Collection

If you make a payment through our payment gateway your credit card statement will read “ALW*rtrsupports8882551137”

As RTR Supports provides a bill-through service for sponsored listings, the company takes a significant credit risk for each and every Client. Therefore, Client is responsible to maintain an active and valid payment method on file at all times. If for any reason, Client’s payment method is not available, RTR Supports reserves the right to immediately and temporarily turn off the web site, pay-per-click ads, sponsored listings and ongoing or then current production, reporting, or support Services being provided to account. If the payment is not received, RTR Supports reserves the right to terminate the Agreement in full and retain ownership of the web site, domain name, or other Services until such time the account has been paid in full. All Term Commitment Terminations will result in an escalation of all fees owed under the Terms of the Agreement. Many clients maintain multiple forms of payment on file to prevent this from occurring.

Representations and Warranties

Client represents, warrants and covenants that (i) Client has sufficient authority to enter into the Agreement; (ii) Client is a business, not a consumer, and that Client’s use of RTR Supports services is solely for lawful commercial and business purposes; (iii) Client has the necessary rights to provide all information provided under the Agreement for use as described in the Agreement.

Agreement to the Policy

You should be aware that by submitting any kind of personal details to our website, you indicate your acceptance to the terms given above. In case of any queries or concerns you are always free to contact us for further assistance.

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Testimonials
“RTR Supports is great to work with. Professional, competent, maintains schedule….understands requirements. First class job. Would use again without hesitation. “
George Williams
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